Inside the TechPro CNC Factory and Team
TechPro CNC Factory Team
Woodworking CNC Production Line
TechPro CNC Router Factory
Fiber Laser Cutting Machine Factory
Outstanding Sales Representative
TechPro Sales Team
TechPro Company Team
TechPro Department Team
Leadership & Responsibility
With industry experience and a customer-focused mindset, our leadership team is committed to building reliable machines and long-term partnerships.
Alex Zheng
Alex Zheng leads strategy, global markets and CNC technology, keeping customer needs, reliable engineering and long-term service at TechPro’s core.
- Corporate Strategy
- Global Markets
- R&D & Core Values
“We earn customer trust by building reliable CNC machines and supporting them for the long term.”
Steven Qiao
Steven Qiao leads production, supply chain and quality control, maintaining standardized assembly, reliable quality and on-time delivery through every build.
- Production Scheduling
- Supply Chain & QC
- On-time Delivery
“We protect long-term machine reliability by controlling every production step and component.”
The People Behind Our CNC Machines
Meet our engineers, production specialists, quality inspectors, and service team members who work together to configure, build, test, deliver, and support our CNC machines throughout each customer project.
Eric Zhang
Allen Ge
Asion Xie
Mia Shang
Aria Shi
Amber Fan
Una Wang
Dany Zhang
Shane Sun
Ethen Liu
Our Engineers at Customer Sites. Our Customers at TechPro.
See how our engineers support CNC router, edge banding and fiber laser customers at their factories, and how visiting buyers connect with our application, production and quality teams at TechPro. Our main markets include the United States, Canada, Mexico and Brazil; Spain, Italy, Germany, France, Greece, Portugal, the United Kingdom, Bulgaria and Turkey; Russia, South Korea and Japan; Singapore, Malaysia, Indonesia, Thailand, Laos and Myanmar; and Saudi Arabia, Iraq, Iran, Syria, Israel and Egypt. Across these regions, we coordinate machine installation, commissioning, operator training and long-term after-sales support before and after delivery.
- France
- Greece
- Dubai, United Arab Emirates
- Turkey
- Serbia
- New Zealand
- Malaysia
- Singapore
- Armenia
- Greece
- Germany
- United Kingdom
How Our CNC Machine Manufacturer Team Supports Your Project
Meet our engineers, production specialists, quality inspectors and service team—and see how we configure, build, test, deliver and support every TechPro CNC machine.
One Responsible Team from First Contact to Machine Selection
When you contact TechPro, our Project Consultant and International Sales team first records your material, maximum part size, drawing or sample, process, accuracy, output target, working hours, preferred controller and destination. A Technical Coordinator keeps those requirements connected as the project moves forward, while an Application Engineer converts them into a practical CNC machine configuration, tooling plan, software workflow and site requirement list. You can communicate directly with our responsible team throughout the quotation stage. Official team members use the @techprocnc.com email domain. If you want to confirm a contact, quotation or proforma invoice before proceeding, send the details to admin@techprocnc.com or call +8617686683792 and our company team will confirm them with you.
Application Engineering, Production and Quality Responsibilities
After the specification is agreed, our Production Planner schedules the build and coordinates the confirmed bill of materials. Our Factory Production Lead manages production progress, supply-chain coordination and the quality-control handoff. Quality Inspectors follow the defined checkpoints for assembly, electrical systems, axis movement, spindle or cutting performance, safety functions and calibration. The Commissioning Engineer prepares the machine for final functional testing and, when included in the order, works with your drawing or material for sample validation. This connected process gives you a clear answer to an important buyer question: who is responsible when a technical detail changes? We keep the approved project information with the responsible TechPro teams rather than asking you to restart the explanation at every stage. You can also review our CNC machine quality control process for the production checks behind this handoff.
Delivery, Training and After-Sales Support
Before shipment, our Logistics Coordinator prepares the agreed packing, shipping documents and delivery information, while the service team helps you review power, air, dust extraction, water cooling, access, unloading and installation conditions that apply to your machine. When the equipment arrives, our Training Specialist and Commissioning Engineer can guide startup, controller operation, tooling, routine maintenance and operator training according to the confirmed service plan. Our Service Coordinator and Customer Support Coordinator continue the handoff after delivery. For a technical question, you can share the machine model, order or serial information, alarm message, photos and video. We can respond through video calls or a dedicated project discussion group, involve the relevant engineer and coordinate compatible spare-parts support when required.
Global CNC Projects and Official TechPro Communication
“Since 2007, we have connected application review, manufacturing discipline and long-term service through one responsible TechPro team.”
Frequently Asked Questions
Get direct answers from our CNC machine manufacturer team about official contacts, project review, engineering handoffs, production updates, installation, operator training, remote troubleshooting and spare-parts support.
How Can I Confirm That a Salesperson Is an Official TechPro Team Member?
Yes. An official TechPro salesperson will normally contact you through an email address ending in @techprocnc.com and send project documents such as the quotation, proforma invoice, machine configuration and delivery information from that account. Check the complete email address—not only the sender name—and make sure the company information on the document matches the details discussed for your project. If you want us to confirm anything, forward the email or send the salesperson’s name, contact profile, quotation or PI to admin@techprocnc.com, or call or WhatsApp +8617686683792. Our company team will match the contact and document with our project record and reply directly. This keeps both teams working from the same information and helps protect payment security for both sides.
How Can I Verify a TechPro Proforma Invoice and Payment Details?
Our quotations and proforma invoices are sent by the TechPro team handling your project through an @techprocnc.com email address. Before payment, review the machine model and configuration, price, payment terms, buyer and seller information, beneficiary details and the sender’s full email address. If you would like an additional confirmation, send the complete PI together with screenshots of the email, WhatsApp conversation and contact profile to admin@techprocnc.com, or WhatsApp +8617686683792 (international format: 008617686683792). We will compare the PI version, salesperson and payment instructions with our project record and confirm the correct details directly with you. If an updated document is needed, we will issue it through our official channel so your purchasing and finance teams can proceed with the correct order information.
Can I Report a Sales Issue or Request a Different TechPro Sales Contact?
Yes. If communication with your current TechPro sales representative is not working well for you, contact us at admin@techprocnc.com or call or WhatsApp +8617686683792 and explain what you need changed. We can arrange another representative and transfer the confirmed project notes, so you do not have to start the whole discussion again. When the unresolved question is technical, we can create a project discussion group with our sales representative, application engineer and the relevant mechanical or electrical engineer. They will review your material, drawing or sample, tooling, workholding, process sequence, controller, software, accuracy and output requirements point by point. We keep the discussion focused on your application until the proposed configuration and machining process are clear and your main technical concerns have been answered.
Which TechPro Team Reviews My CNC Project Before Quotation?
Before we prepare your quotation, our project consultant and application engineers review your material, maximum part size, thickness, drawing or sample, process sequence, accuracy, target output, working hours, tooling, fixtures, controller, software and factory conditions. We also confirm the installation footprint, voltage, phase and frequency, compressed air, dust extraction or cooling requirements, and destination. From this information, we match the working area, spindle or cutting system, drive system, table or vacuum arrangement and options to your production needs. For a custom machine, our engineers and designers prepare or review the required drawings and simulate the intended machine movement and workflow to confirm travel, clearances, loading and processing steps before finalizing the solution. Send your project information to admin@techprocnc.com or call or WhatsApp +8617686683792 to begin the review.
How Are My Requirements Handed from Sales to Engineering and Production?
We follow your project from the first sales discussion through machine startup. After you confirm the application and commercial scope, our sales team creates one project record and passes the same confirmed information to application engineering, mechanical and electrical engineering, production, quality control, commissioning, logistics and after-sales service. Before production is released, we review the key details again, including the working area and axis travel, machine voltage, phase and frequency, controller, tooling, fixtures, options and delivery destination. If a requirement changes, we update the project record and notify the responsible teams so production does not continue from an older version. This connected handoff reduces omissions and keeps each department working from the same machine specification. For a handoff or project-status question, email admin@techprocnc.com or call or WhatsApp +8617686683792.
How Will TechPro Update Me During Production and Before Shipment?
We share progress as your machine moves through the agreed production stages, including frame preparation, precision machining, painting, mechanical assembly, electrical work, calibration and final testing. After assembly, our team prepares the available test information, accuracy inspection results, sample-processing photos or video, accessory photos, completed-machine photos and an operating video for your review. This lets your sales, engineering and production contacts discuss the same machine before packing. Once the confirmed checks are complete, we protect and secure the machine and accessories, label the packed items, prepare the packing list and arrange export wooden-case packing and delivery. You can ask about the current stage or any pre-shipment detail at admin@techprocnc.com, or call or WhatsApp +8617686683792.
What Support Will I Receive When My CNC Machine Arrives?
We begin installation support before the machine reaches your factory. Our service team helps you prepare the floor space, unloading route, power supply, cable specification, grounding, dust-collection connection, compressed-air supply and any cooling or vacuum requirements for the confirmed machine. After delivery, we guide your team through unpacking, checking and labeling the accessories, placing each component, assembling the machine and connecting the vacuum pump, dust collector and other ordered equipment. We then support power-on checks, controller setup, axis movement, tooling or cutting-system setup, machine startup and the first processing steps. Operator training covers daily operation, program loading, workholding, routine checks and maintenance. We stay with the commissioning process until the machine is correctly installed and the agreed processing result is achieved. Contact admin@techprocnc.com or call or WhatsApp +8617686683792 to coordinate the support plan.
How Do I Get Technical Help and Spare Parts After Delivery?
Before shipment, we create a project discussion group that includes your TechPro sales representative and service engineer, and we bring in the relevant application, mechanical or electrical engineer when needed. If the machine shows an alarm or operating problem, send the machine model, order or serial information, controller screen or alarm code, clear photos or video, when the issue occurs and any recent operating change to the group. Our team will diagnose the information with you and guide the next checks through messages, a video call or remote support. If a replacement part is required and the issue is covered by the machine warranty, we provide the part free of charge and guide the replacement and follow-up test. For technical support or spare-parts coordination, email admin@techprocnc.com or call or WhatsApp +8617686683792.
Talk to the Team That Will Support Your Project
Tell us your material, part size, drawing or sample, process, accuracy, target output, controller preference and delivery country. Our CNC machine manufacturer team will bring the right project consultant and application engineer into the review, then recommend the machine configuration, responsible team and next step for your project.