The Best One-Stop Platform for CNC Machines in 2026

Due to the particularity of CNC machines, please be sure to clarify your processing needs first, including the size and material of the product you need to process, and the processing technology (such as cutting, turning or engraving).

Although our mall supports direct orders, the best practice is to contact our sales first (click on the website “Get a Quote”, make a phone call, send an email, chat on WhatsApp). First, tell the salesperson your processing needs and budget. Our salesperson will give you professional purchase suggestions after comprehensive evaluation, including the recommended machine model, machine configuration customization, transportation plan, comprehensive quotation sheet, etc. These require long-term professional accumulation to ensure that you can buy CNC machines that meet your requirements and are reliable and inexpensive, and save you the maximum amount of unnecessary expenses in the transportation and import process. This is why it is not recommended that you place an order directly.

During the communication with pre-sales staff, if you are worried about whether the machine can perfectly process your product, we recommend that you send the sample photos to our salesperson, and we will test process the sample for you (the number of trial samples should not be too large for cost considerations), and then we will send you the processed samples and processing videos, so as to eliminate your concerns.

Then you can decide whether to make the purchase. Before this step, all the communication and sample trial processing with our pre-sales staff are completely free. If you decide to buy, please contact our pre-sales staff first, and they will arrange contract-related matters for you. It should be noted that to avoid factory losses caused by malicious order requests, we will charge you a deposit of 50% of the machine price (this is a common practice in the industry, please understand our difficulties). Regarding the collection and refund of this deposit, please click “Return and Refund Policy”.

After the purchase contract is signed, we will transfer the order to the factory, and the factory will schedule the production of the machine for you. This process is affected by many factors such as statutory holidays, factory order density, machine complexity (we can customize various non-standard machines according to your needs), and may deviate from the production time previously estimated by the pre-sales staff, but we promise to try our best to produce quickly while ensuring the quality of the machine.

After the machine is produced, your salesperson will contact you, and then we will arrange packaging and shipping. During this process, we will reduce your participation as much as possible to reduce the troubles caused by the complicated shipping process. From packaging, contacting freight, customs declaration to shipping, you don’t need to worry about the whole process. After shipping, we will give you a bill of lading, and you can use this document to get your goods or track the shipping process.

After the machine arrives at the port, you can pick up the goods yourself with the bill of lading. If you don’t know how to operate it, you can still contact our sales, and they will contact your local freight to directly deliver the machine to your door. For details, please see our “Shipping Policy”.

After getting the machine, you need to install and debug the machine. Our machines generally come with relevant technical information and tutorials. If you can’t operate it, please contact your sales. They will arrange technicians to provide you with remote guidance. If necessary, they can also arrange on-site training. Our long-term operation has allowed us to contact customers of all levels and summarize a complete set of training methods for different customers. You don’t have to worry about not being able to use the machine.

If you have any questions with the machine during use, we can provide lifelong technical support, from video remote (free) to on-site assistance (you need to pay for it), so you don’t have to worry about having no one to service your machine after you’ve purchased it. We also have a warranty policy that is at the forefront of the industry. You don’t need to pay any fees for any quality problems of the machine during the warranty period.